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STUDENT GUIDE
Mount Maunganui Jiu Jitsu

MEMBERSHIP DETAILS

mOUNT MAUNGANUI JIU JITSU membership details

Our memberships are fairly straight forward and easy to use.

Below are some topics and helpful information about your membership if you want to learn more.

Log into your Mount Maunganui Jiu Jitsu Gymdesk account here.

Gymdesk is our gym software for our students. This software helps us manage memberships, transactions, attendance, reservations, check-in, and student profiles.

You use the same account info (email address & password) as when you initially registered for a membership.

 

Forgot Your Password?
If you forgot your password, click “forgot password” and reset it. It will send you a reset password link to your email address associated with your account. If you do not have access to the email address anymore, please contact the gym admin.

Go to GymDesk Login

f your card expires or it has been cancelled you cannot update any existing credit cards, you must add a new credit card.

  1. Log into your account here: https://mount-maunganui-jiu-jitsu.gymdesk.com/login
  2. Scroll down to  “Billing Details” – OR – on your phone click on the down arrow below your name then scroll down to  “Billing details” 
  3. Click “+ Add payment method”
  4. Enter Name on Card
  5. Add your Credit/Debit Card payment info: card number, expiration date, security code, postal code
  6. Click on 'Assign this payment method to upcoming scheduled payments' if this card will be used for upcoming payments
  7. Click on “Save Payment Card” 

*note: you must have your payment account updated and active in order to train. If you want to remove any old payment accounts, please submit a request to the gym administration manager at [email protected]

Contact us via email if you need to upgrade or downgrade your membership from the current one you have. 

  1. Send an email to [email protected]
  2. Provide what membership you would like to upgrade or downgrade to
  3. Start date of new membership

Our memberships require enrolment in our auto-payment* billing system

 

This auto-payment membership is via our Gymdesk gym software management system.

This allows for an efficient way for us to manage enrolments, while allowing students to easily make timely payments towards their membership.

 

*Direct billing/auto-payment: payment automatically deducted directly from your payment card

If you need to temporarily hold/pause your membership due to injury, illness, travel, school, work, etc., please contact us via email to send a request.

 

Send us an email request for a temporary hold on your membership: Email us directly at: [email protected]

Provide start date and end dates for your hold period

 

Confirmation: you must receive an email reply from our admin in order for a temporary hold request to be confirmed.

 

If you do not receive a confirmation within 48 hours, then contact the school admin.

 

When your membership is on hold, you cannot train or attend any classes.

 

A temporary membership hold simulates a short period where you do not have an active membership and you will not be charged at during this time.

How to cancel your membership:

If you are within your three months contract: Email us at [email protected] to inform us you want to cancel your contract when it is due to finish.

If you have finished your three month contract: Send us an email request for a membership cancellation 14 days prior to desired cancellation date: email us directly at: [email protected]

Provide the reason & date of your cancellation request.

We request the reason for any cancellation, so that we can apply any feedback to help improving our school or students’ needs.

Confirmation: You must receive an email reply from our admin in order for a cancellation request to be confirmed.

If you do not receive a confirmation within 48 hours, then contact the MMJJ admin.

Our comprehensive Membership Terms & Conditions can be found here:
Terms & Conditions

We expect all members to read, review and accept the terms prior to participating or engaging in any activity. These terms and conditions are in effect upon any membership purchase transaction. These terms may be updated periodically.

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